FAQ
01Safety and privacy
Does VisoDrive change anything in my vehicle?
No. It only reads the vehicle's data and shows it, and never sends it a command. Doors you open by tapping move on the model only.
Where does my data go?
Trips, receipts, locations and the trail back are stored on your vehicle's screen only. The internet connection is for activation and updates only.
02Installation and activation
The screen does not see the USB stick.
Try another USB port, and make sure the stick is formatted as FAT32 or exFAT.
It says "Invalid code for this vehicle".
Check the code in your email. The code has no zero or letter O, and no one or letter I.
It says "This code is for another vehicle".
Each code is tied to one VIN. Compare the VIN on the activation screen with the one in your order, and if they differ, contact us.
It says "Connect the vehicle to the internet, then try again".
Activation needs the internet once. Turn on your phone's hotspot and connect the screen to it; after that you no longer need it.
I changed my vehicle. Can I move the licence?
Contact us.
I deleted the app and want it back.
Download it from your order page, install it, and use the same code.
03Using the app
The speed in the app is a little lower than the instrument cluster.
That is normal. The vehicle's cluster shows a slightly higher speed by factory design.
The Qibla does not appear.
Wait a little after starting the vehicle, and make sure you allowed the app to use your location.
The trip cost says "not set".
Record your first refuel with its price, or tap the cost and choose the fuel grade.
My light does not appear in the search.
Close the light's app on your phone (the device connects to one at a time), and make sure Bluetooth is on and the location permission is allowed.
Tyre pressure in the app lags behind my gauge.
That is normal. Tyre sensors send readings periodically, and may update after you drive a little.
The update asks to "allow installs".
That is normal the first time. Allow VisoDrive, go back, and tap install again.
The floating shortcut does not appear.
Allow VisoDrive to display over other apps in the system settings. If it says it could not start on this screen, that is to avoid interrupting CarPlay.
04Contact us
VisoDrive.com, and the contact details on the "About" page. Send your order number and app version with your message.