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Refund policy

Last updated: 27 October 2026 · Version 2026-10-27.1

VisoDrive is a digital product. Under Article 13 of the E-Commerce Law, the contract cannot be cancelled for a refund after the app has been delivered or downloaded. Exceptions apply if a defect prevents installation or operation, or if the app does not match its advertised specifications; in that case, we will fix it or refund you. Please check your vehicle and screen compatibility before ordering.

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Check before ordering

Stated compatibility covers Haval H9 model years 2025, 2026 and 2027 with the original screen and a system allowing apps from outside its store. If you can open the file manager and install an APK, your screen is ready. Contact us before purchasing if unsure.

Defects or failure to match specifications

If a download cannot be completed, a defect prevents installation or operation, or the app does not match advertised specifications, contact us so we can investigate and fix the problem or refund you. Delivery or download does not remove these exceptions.

How do I request help or a refund?

Send your order number, a description of the problem and the screen version to support@visodrive.com, with a screenshot or error message if available. Do not send sign-in codes or unnecessary financial information. We will review the case with you and explain the resolution or refund steps.

Before delivery or download, contact us if you wish to cancel an order so we can review its status and applicable statutory rights. This policy does not reduce your legal rights.

Consent before completing an order

The policy appears in the store and cart. You must acknowledge reading it and checking screen compatibility before creating a new order and proceeding with payment. The order retains the policy text, version and acknowledgement time.

Policy reference: E-Commerce Law — Article 13, paragraph 2(f).

Have a question?

We will explain the details before you order.

support@visodrive.comContact us
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Atieh Al-Mutairfi · Freelance certificate FL-267553223 · Riyadh, Saudi Arabia

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